Terms of Service
These Terms govern access to the Clawsers AI sales agent service. By using the Service you agree to them. Read carefully — Section 16 contains an arbitration clause and class-action waiver.
1.Acceptance
These Terms of Service ("Terms") govern your access to and use of the Clawsers AI sales agent service (the "Service") operated by Clawsers LLC ("Clawsers," "we," "us"), a Wyoming limited liability company. By creating an account, accessing, or using the Service, you ("you," "Operator") agree to be bound by these Terms.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these Terms, do not use the Service.
2.Eligibility
To use the Service you must:
- Be at least 18 years old
- Be located in the United States
- Have a valid Instagram Business or Creator account
- Not be barred from using the Service under U.S. law or by Meta Platform Terms
The Service is currently in closed beta. Access is granted at our discretion and may be revoked at any time during the beta period.
3.Description of service
Clawsers provides an AI agent that, with your authorization, reads and replies to direct messages and comments on your connected Instagram account; qualifies inbound conversations; and routes leads to your sales team. The Service is provided "as is" and may evolve during the beta period.
4.Account & authorization
You authorize Clawsers to access and act on your Instagram account for the purposes described in our Privacy Policy. You can revoke this authorization at any time by:
- Disconnecting your Instagram account in the Clawsers dashboard
- Removing Clawsers from your Meta business assets
You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
5.Acceptable use
You agree not to use the Service to:
- Send spam, harassment, or unlawful messages
- Violate Meta's Community Guidelines, Platform Terms, or Instagram's Terms of Use
- Impersonate any person, business, or entity
- Process personal information of individuals located outside the United States in ways that would violate non-U.S. privacy laws (including GDPR)
- Process special-category personal data (health, sexual orientation, political opinions, etc.) about end-users without lawful basis
- Reverse-engineer, scrape, or attempt to extract source code or training data from the Service
- Interfere with or disrupt the Service or its infrastructure
We may suspend or terminate your access for violation of this Section without prior notice.
6.Your data
You retain all rights in the data you provide to or generate through the Service ("Operator Data"), including conversation logs and playbook configurations. You grant Clawsers a limited license to host, process, and transmit Operator Data solely for the purpose of operating the Service for you.
We do not use Operator Data of one customer to train AI agents for other customers. Detail in our Privacy Policy.
7.End-user interactions
When the Service interacts with end-users (people who message or comment on your Instagram account), you remain the data controller in relation to those end-users for purposes of applicable privacy law. Clawsers acts as a data processor on your behalf. You represent that you have all necessary rights, notices, and consents to allow Clawsers to process end-user data on your behalf.
If an end-user submits a privacy or deletion request relating to data processed through your account, we will cooperate with you to respond.
8.Beta period & pricing
The Service is currently provided free of charge as part of a closed beta. We may introduce paid tiers in the future. We will give at least thirty (30) days' notice before charging any fee, and you may discontinue use before any fees apply.
9.Intellectual property
The Service, its software, models, designs, trademarks, and content (excluding Operator Data) are owned by Clawsers and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted.
10.Confidentiality
Each party agrees to protect the other's non-public information disclosed during use of the Service with the same degree of care it uses for its own confidential information, and at minimum, reasonable care.
11.Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Clawsers does not guarantee that AI-generated replies will be accurate, free from error, or appropriate in every context. You are responsible for reviewing the Service's output and for any actions taken on its basis.
12.Limitation of liability
To the maximum extent permitted by law, Clawsers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or relating to the Service.
Clawsers' total aggregate liability arising out of or relating to these Terms will not exceed the greater of (a) the fees you have paid to Clawsers in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). During the closed-beta period when no fees are paid, liability is capped at $100.
13.Indemnification
You will indemnify, defend, and hold Clawsers harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of:
- Your Operator Data or the conduct of your business
- Your violation of these Terms
- Your violation of Meta Platform Terms or applicable law
- Disputes between you and any end-user
14.Termination
You may stop using the Service at any time by disconnecting your Instagram account and emailing privacy@clawsers.com to request account deletion. We may suspend or terminate your access if you breach these Terms or if continued provision becomes legally or technically infeasible. Sections 6, 9, 11, 12, 13, 15, and 16 survive termination.
15.Governing law
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Subject to Section 16 (Arbitration), the state and federal courts located in Sheridan County, Wyoming will have exclusive jurisdiction over disputes not subject to arbitration.
16.Arbitration & class action waiver
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Sheridan, Wyoming, or by remote hearing. Each party will bear its own legal fees, except as required by applicable law or as otherwise determined by the arbitrator.
You and Clawsers agree that each party may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
Notwithstanding the foregoing, either party may bring an individual claim in small-claims court.
17.Changes
We may modify these Terms from time to time. The "Effective" date reflects the latest version. We will provide reasonable notice of material changes via email or through the dashboard. Continued use of the Service after the changes take effect constitutes acceptance.
18.Miscellaneous
- Entire agreement — these Terms together with the Privacy Policy are the entire agreement between you and Clawsers.
- Severability — if any provision is held unenforceable, the rest remains in effect.
- No waiver — failure to enforce a right is not a waiver.
- Assignment — you may not assign these Terms without our consent. We may assign in connection with a merger or sale.
- Notices — notices to Clawsers must be sent to privacy@clawsers.com or by mail to Clawsers LLC, 30 N Gould St Ste R, Sheridan, WY 82801.
19.Contact
- Email — privacy@clawsers.com
- Postal — Clawsers LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States